1 – Configure order
Please choose:
- the number of films you want to send us
- the desired scan options: resolution, codec, framing, and transfer speed
- and finally whether we should send you the films after scanning or dispose of them.
2 – Pay Online
You can pay for your order via PayPal or credit card (Mastercard, Visa or AmEx). You will also receive a confirmation email with your order number.
3 - Pack and send the film
Pack your films well and include a note with your order number in the package..
Address the package to:
Andec Cinegrell Filmtechnik GmbH
Office - Your Order No. (e.g. 12345)
Hasenheide 9, Aufgang 3
10967 Berlin, Germany
4 - Confirmation of receipt
Once we receive and begin processing your films, you will receive an email confirmation of receipt. We will contact you if we have any questions.
5 – Our turnaround times
We develop Super 8 color negative every Wednesday and reversal every Thursday. Scanning takes place shortly after development.
The turnaround time for your entire À la Carte order is usually 10 business days, sometimes less, depending on when your film arrives and is developed.
For express work or very short turnaround times (less than 10 days) please contact us by email or telephone.
This allows us to assess whether timely processing is possible and what additional costs may be incurred.
To ensure fast processing, please make sure your films arrive by 3 p.m. on Tuesdays (for color negative) or 3 p.m. on Wednesdays (for reversal) at latest - this ensures handling within a few days.
6 – Download Scans
Once your films have been scanned, you will receive another email with links to your scans. You will receive one scan per film. The link will be valid for 14 days.
7 - Returning the films
We will send your negatives back to you by post to the address you provide (plus postage costs). You will receive another email with the tracking number of your shipment.
Alternatively, you can select the "scan only" option. After scanning, we will dispose of your films in accordance with DVSGO.